Leadership

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Leading The Way

Diabetes Care Group’s leadership team has significant subject matter expertise and track records of success in chronic disease management, employer health programs, hospitals and healthcare networks, and software development. We have a deep knowledge of the markets we serve and work together closely to continue evolving the features and benefits of partnering with Diabetes Care Group.

Austin Triggs, Chairman

Austin Triggs is President and co-founder of Diabetes Care Group, Inc.   Previously, he served as Senior Vice President and Chief Development Officer of Renal Care Group (RCG), Inc., which provided dialysis services to patients with chronic kidney failure. At Renal Care Group, he was primarily responsible for procuring dialysis programs and developing joint ventures with physicians, hospitals and university medical centers, as well as mergers and acquisitions. Following RCG, he worked as a strategic advisor to B. Braun Melsungen, academic medical centers, and private equity funds.

Earlier in Triggs’ career, he served as a senior executive and board member at companies providing general and specialized home care services, and occupational medical services. Triggs received his undergraduate degree from Duke University and his juris doctorate from the University of Mississippi Law School. Following law school, he served as a law clerk for U.S. District Judge Harold Cox. His prior civic activities include serving as chair of the advisory board of the Duke University Institute on Care at the End of Life, principal advisor to the Center for Theology and Health at the Duke Medical Center, board member of the American Council on Germany, and board member of Aquinas College in Nashville.

Marshall J. Bouldin, IV, M.D., Vice Chairman / Chief Medical Officer

Marshall Bouldin, IV, M.D. is the co-founder and Chief Medical Officer of Diabetes Care Group. Prior, he was Chief Medical Officer of the Delta Health Alliance, a federally funded not-for-profit corporation responsible for improving health and wellness in the Mississippi Delta region. Dr. Bouldin was also Associate Professor of Medicine at the University of Mississippi Medical Center, where he was Director of the University of Mississippi Diabetes and Metabolism Center. While at University of Mississippi Medical Center, Dr. Bouldin founded and directed the Delta Diabetes Project, sponsored by the Health Resources and Services Administration (HRSA), the Centers for Disease Control and Prevention (CDC), the Delta Health Alliance, and the University of Mississippi Medical Center. Dr. Bouldin’s work at the Delta Health Alliance and the Delta Diabetes Project are the foundation of both Diabetes Care Group and Southern Health Network.

Earlier in his medical career, Dr. Bouldin practiced internal medicine in Vicksburg, Mississippi. He completed his residency in internal medicine at the University of Virginia and medical school at The Johns Hopkins University School of Medicine. He earned his bachelor’s degree from the University of Mississippi. He was also awarded a bachelor’s degree from Oxford University, where he was a Rhodes Scholar.

Tobey Houston, President and CEO

Houston utilizes her clinical experience, vision, and background working in executive level positions for Fortune 500 healthcare organizations, to bring growth opportunities to Diabetes Care Group.

Tobey Houston, RN, BSN, MHA, most recently served as Vice President of Network Development for Merit Health’s Jackson market, which consists of six hospitals and over 40 clinics. In this role, she conceived and implemented the network’s telehealth strategy and the area’s first tele-nocturnist program. She also managed the market’s physician outreach and marketing team, as well as the network’s emergency transfer center, which saw an unprecedented reduction in emergency transfers out of network, under her leadership.  Previous to her position as Vice President of Network Development with Merit Health, she served as Director of Physician Outreach/Market Development for Health Management Associates and Executive Director of the Jackson Heart Foundation.

Throughout her career, Tobey created care strategies and developed relationships with outside healthcare providers to expand access to primary and specialty care across the region. Houston began her healthcare career as a clinical professional, working as a critical care nurse for 13 years. She holds a master’s degree in Healthcare Administration from Belhaven University in Jackson and a bachelor’s degree in Nursing from Mississippi College in Clinton. Tobey serves on the Executive Board of the American Heart Association, Jackson chapter.

Laura Nail, C-FNP, Chief Nursing Officer

Laura Nail is a board-certified family nurse practitioner with over 16 years of nursing experience. Her background includes family practice, cardiology, and chronic pain management. Since joining Vigilant Health in 2015, Laura has been named the Chief Nursing Officer, and has helped develop the Nurse Navigator role, a role specific and central to the success of the company.  The Nurse Navigator provides high quality care as well as direct communication to patients regarding their health and navigation of the health care system. This combination of open communication and high quality care has been proven to improve overall health of the patient and decrease health care costs to the client.  Laura’s role is to ensure standardization of practice through training and building close relationships with the Nurse Navigator at each location.

Laura received her BSN from Mississippi College in 2000, and her MSN from University of South Alabama in 2009. She enjoys endurance sports completing several marathons, three half ironman distance triathlons, and looks forward to completing her first full ironman distance race in October 2017

Olivia Martin, CPC, ELI-MP, Senior Vice President

For Diabetes Care Group, Olivia Martin consistently cultivates and implements internal and external operations processes that streamline administrative and strategic efficiencies for optimal organizational and individual performance.

Previously, Martin served as the Chief Learning Officer at the University of Mississippi Medical Center, Director of Student Affairs at University of Mississippi Medical Center’s School of Nursing, and Director of Human Resources at Sta-Home Health and Hospice. In these roles she was responsible for management development, strategic planning, change management initiatives, and organizational improvement plans.

Olivia enjoys the opportunity to facilitate change, while strengthening employee engagement. Olivia received her undergraduate degree from the University of Mississippi and her graduate degree in counseling from Delta State University. A certified professional coach and Energy Leadership Index Master Practitioner, Olivia is a certified Birkman Method consultant, a Vital Smarts Crucial Conversations trainer, and a certified Appreciative Inquiry facilitator.

Paul Boykin, Senior Vice President Informatics / Information Technology

As Vice President Informatics/Information Technology, Paul Boykin plays a crucial role in data integration, analysis and programming for Diabetes Care Group. Previously, he served as Director of Information Systems for Diabetes Care Group, where he was responsible for creating the core “operating system” software and IT support for a multi-clinic organization. In this role, he developed and implemented a web-based application (ASP .NET, MySQL, jQuery, JavaScript) to integrate electronic health records (EHR), practice management software (PM), medical claims, and operations data into a streamlined decision support tool.

Prior to joining Diabetes Care Group, Boykin was Process Engineering Manager for Diversified Technology, Inc., a designer and manufacturer of embedded computer systems. During his 16 years with Diversified Technology, Boykin utilized web-based and local application architectures to develop shop-floor control and data analysis systems to support continuous process improvement. In addition, he served various roles in manufacturing and manufacturing engineering, including managing capital expenditure projects, new product introductions, and an electronics repair lab.

Murray L. Harber, Senior Vice President of Program Development

Murray L. Harber leads employer health strategy development and implementation for Diabetes Care Group. He is also the Executive Director of the Mississippi Business Group on Health, a coalition of more than 70 Mississippi employers that seek continuous improvement in the quality and cost effectiveness of health and health care through shared solutions.

Harber serves as national speaker for several large pharmaceuticals and business organizations on value-based benefit design, employee health management, and maximizing human performance in athletics.

Murray has a Bachelor’s of Science Degree in Education majoring in Human Performance and Sports Studies from the University of Tennessee at Knoxville. Murray’s began his career serving as a strength and speed coach before moving into employer-based health center management. He has developed award-winning employer health and wellness programs at organizations including Southern Farm Bureau Life Insurance Company (SFBLI), the University of Minnesota, Hennepin County, Minn., Park Nicollet Health Services, and UAW Ford Motor Company. He is a columnist for the Mississippi Business Journal, HR Professionals Magazine, and other publications.

Robyn Pollack, Vice President of Marketing and Communications

As Vice President of Marketing and Communications, Robyn Pollack leads marketing and communications strategy and implementation for Diabetes Care Group.

Pollack has an extensive background working in healthcare at nationally recognized advertising agencies, healthcare technology companies and healthcare networks. Recently, she led marketing and strategic planning and implementation, acted as company spokesperson and managed crisis communications, issues management and public relations for Mississippi’s largest healthcare network by number of facilities.

Prior, she was Chief Marketing Officer for an antimicrobial technology company, where she was charged with creating the company’s brand identity, online presence, advertising campaigns, media relations strategy and managing the company’s investor road show where she raised over $1.2 million in private placement funding. She also served as a Senior Media Relations Consultant and Senior Account Executive for clients at some of the world’s largest pharmaceutical companies, where she specialized in national consumer and professional marketing of autoimmune disease biologic therapies. In addition, Pollack worked for one of the southeastern region’s largest law firms on international press opportunities and attorney communication strategies during high profile litigation, among other marketing initiatives.

Pollack received her Bachelor of Arts in Journalism from Indiana University. She is a member of the Mississippi Hospital Association’s Society for Healthcare Marketing and Public Relations and the Public Relations Association of Mississippi.

Rachel Williams, Operations Manager

Rachel Williams is the Operations Manager for Diabetes Care Group, Inc. and Vigilant Health, Inc. Previously, she served as Operations Manager for the Mississippi’s only privately held telemedicine company where she developed a strategy to provide access to healthcare for the needy and underserved throughout rural Mississippi. Rachel was primarily responsible for the implementation and oversight of each rural clinic, including infrastructure, training, staffing, compliance, and billing.

Rachel received her undergraduate degree in Biomedical Engineering from Mississippi State University where she was a collegiate volleyball player. She is currently working on her Masters of Science in Healthcare Administration from Belhaven University.

 

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